Last updated 16 October 2026
Who we are
[LEGAL ENTITY NAME], trading as House 2 Home Design, is the controller of the personal information described here. If you have any questions, email us at enquiries@h2hdesign.co.uk.
What we collect
When you send an enquiry through our website we collect:
- your name, email address and phone number;
- your postcode or area;
- the service you're interested in, your rough budget and anything you tell us about your project;
- how you heard about us;
- the page you sent the enquiry from and any campaign tags in the link (UTM parameters).
If you agree to analytics cookies, we also collect information about how you use the site. See our cookie policy.
Why we use it
We use your enquiry details to reply to you, arrange a consultation and, if you go ahead, plan and deliver your project. We use the source page and "how did you hear about us" answer to understand which of our marketing works.
Our lawful basis
- Legitimate interests — replying to an enquiry you've sent us and understanding where enquiries come from.
- Contract — once you become a client, to deliver the work we've agreed.
- Consent — for analytics cookies. You can withdraw consent at any time.
Where it's stored
Enquiries are stored in [CRM NAME], our customer relationship system. We only share your details with people who need them to deliver your project, such as our architect or contractors, and never sell them.
How long we keep it
If you don't become a client, we delete your enquiry after [RETENTION PERIOD, e.g. 24 months]. Client records are kept for [e.g. 6 years] after the project ends, to meet tax and legal obligations.
Your rights
You have the right to access, correct or delete your information, to object to or restrict how we use it, to ask for a copy in a portable format, and to withdraw consent. Email enquiries@h2hdesign.co.uk and we'll reply within one month.
Complaints
If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.